The default installer code for the 2GIG GC2 panel is 1561. If you are unable to access the Installer Toolbox, and the default installer code is not working, you can perform a hard reset to restore the installer code to default.

I recently purchased a home with a security system. The system is a Go!control panel with door sensors, motion sensor and a single camera. It was being monitored by CPI They want to charge me $50 a month for monitoring. They have locked the control panel via the installer toolbox which will not allow me to add new devices or change any settings. Before I go with any service I want to be sure I can use this equipment.

According to all your sites information I will be able to if I can gain access to the installer toolbox. Is there a way to reset this code back to the factory 1561 or do you know the code that CPI uses so I am able to use this control panel. I have already factory reset the panel and was able to get some access via the reset master code but the installer code was not reset. Because of the reset I have currently lost all programing of my sensors and camera. CPI will not give me the code.

They will also not send someone out to reset the system because I do not have monitoring service with them and they will not let me sign up for service to get someone to come out to reset the code. The only way they will sign me up is with a 5 year contract and all new equipment. Can you provide any assistance? Thanks in advance.

Hello, happy to help! Goes over steps to reset the programming and installer code of a 2GIG panel manually. It sounds like the previous provider disabled the installer reset function however.

There is no separate back-door without a service provider. We cannot speak for other companies or their policies, but we share your desire for open access. All suretyDIY users have access to programming and manage their own installer codes. Part of the initial automated connection commands for the 2GIG Go!Control when connecting to our service is to unlock installer access and default the installer code. In general to get started with a Go!Control Panel and suretyDIY. All service with suretyDIY is month to month from the start.

If the module is connected to an existing account, I would guess based on their responses that you wouldn’t get the module unregistered. You would just want to go with a new module. However, you can check the status of the existing module.

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Hello, Thanks for helping me out – I picked up a 2GIG vivnit panel at a garage sale. The panel is model 2GIG-CP11-345E with software version 1.9.6. It has the 2GIG-REC2-345E receiver installed, backup battery and a cellular module which I determined is locked out and un-usable. All appears to be working OK except a major item (system configuration) access to add devices. I gained initial access using the duress code (user 8) and changed the user code for master user 1.

Next I accessed the toolbox using default code 2203 that I read about. So far so good – I thought! I gained access to the toolbox using code 2203, but once in, I went to select “system configuration” and it gives me the message that the “feature is locked and to contact tech support”. I read on the forum that vivint typically locked the panel programing with Q44-Q45, thereby not allowing or denying end users from making changes. I guess that is what I am experiencing and need help.

Without access, I cannot add devices as you well know. So, I next read on the forum that a hard reboot would “reset the panel to factory” and change the out of box installer code back to 1561. Reading posts on instructions on “how to” “take over” a panel back and get it back to factory settings I performed the following steps in hopes of achieving that with this panel.

Here is what I did: (1) disconnected AC power source, (2) disconnect battery, (3) I also removed a known locked cell module-didn’t know if that mattered (4) pressed and held in the two front panel buttons while reconnecting the power (5) the panel rebooted, however the panel still does not allow me access to system configurations from the tool box. It appears that nothing has changed, the panel staying locked down with regard to system configuration. I have looked on line for another cell module in the meanwhile and did find one for instance on e-bay that I have used your alarm.com module check on – here is what it said: Your Alarm.com cellular module Removed by Administrator is unregistered and can be monitored by suretyCAM. Your module is a CDMA radio on the Verizon network running firmware version 601127 and is two way voice capable. Congratulations, your module has a 3G radio!

So, will installing this unit allow you at your end to remotely enter the system and fix the Q44 and Q45 lockouts that is keeping me from using this panel? I am not sure I will want to use monitoring with it at this point vs.