Acer Service Center Temukan lokasi service center kami yang tersebar di 104 lokasi di 80 kota, 34 Provinsi dan 2 di Timor Leste Pilih Provinsi ACEH BALI BANGKA BELITUNG BANTEN BENGKULU DI.

Hi Konstantin, This seems to be due to some power settings on the computer. I would like to know if you have set the hard drive to turn OFF automatically after a certain period of idle time in the Power Options. If yes, then this issue could be due to this settings in the power options. You may follow these steps and check if the issue persists. A) Press “Windows Logo” + “X” keys on the keyboard and select “ Power Options ” from that list. B) In the “ Power Options” window, click on the link “ Change plan settings ” next to the power plan that you have selected for this computer. C) From the next page, click on the link “ Change advanced power settings ”.

D) In the new box which appears, expand the option “ Hard disk” and again expand “ Turn off hard disk after ” and set a higher value for it. E) Click on “ Apply” and then “ Ok ”. Now, check if the issue still persists. Please get back to us with the results. If you are not comfortable with the English language and would like to have assistance in “ Russian” language, then please post this query in the Russian forum from this link: Hope this is helpful.

Regards, Rajesh Govind - Microsoft Support Engineer. Hi Konstantin, Thank you so much for getting back to us with the result. I would suggest you to refer to the article given below, try the suggestions given in it and check if that helps. Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.

For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. Follow the steps given here to back up registry. A) Press “Windows Logo” + “R” keys on the keyboard to open the “Run” command box. B) Type “regedit” in the “Run” command box. C) Locate and click the key or sub-key that you want to back up.

D) Click the “File” menu, and then click on “Export”. E) In the “Save in” box, select the location where you want to save the backup copy to, and then type a name for the backup file in the File name box. F) Click on “Save”. Hope this is helpful. Please get back to us with the updates.

Regards, Rajesh Govind - Microsoft Support Engineer.

Tips for better search results • Ensure correct spelling and spacing - Examples: 'paper jam' • Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 • For HP products a product number. - Examples: LG534UA • For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA” • Include keywords along with product name. Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update' Need help finding your product name or product number? This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.